Container xChange Report: 93% of logisticians spend half their day fixing problems without digital tools

Container xChange, an online container logistics platform, has published its latest research report “The Benefits of Digitizing Container Operations”. The report, based on a market survey of more than 1,000 logistics professionals, found that without digital tools, shippers spend almost half their working day solving problems.

A staggering 93% of logistics professionals spend nearly half of their workday just solving problems. This indicates a significant inefficiency of the current system, resulting in a waste of valuable time and resources.

Logistics professionals face a multitude of challenges when closing a container deal, which can lead to delays and lost revenue. The most common problems include incorrect or incomplete documentation, miscommunication and misunderstandings when doing international business.

Other challenges include delays in payment, discrepancies in container quality or quantity, undiscovered damage and unexpected events such as weather-related disruptions or port strikes. These issues can cause significant disruption to container operations and ultimately harm businesses.

Additionally, 92% of logistics professionals spend an average of 3-4 hours just finding a new partner when needed. This highlights the challenges that shippers face in maintaining a diverse and reliable partner network, resulting in increased time and effort spent acquiring partnerships.

53% of logistics professionals not only spend nearly half of their workday troubleshooting issues and 3-4 hours finding a new partner when needed, but also spend 3-4 hours per week reviewing the terms and conditions with new ones partners to discuss.

Additionally, the report reveals that 93% of logistics professionals spend 2-4 hours contacting depots to get references for clearances and drop-offs. These manual processes are time consuming and can create inefficiencies in container shipping.

The report also revealed that a third of logistics professionals spend significant time on manual transactions, averaging 10 minutes per transaction, underscoring the need for digital adoption of even the simplest operations in the container operations industry.

Nikolaus Sievers, Director of Logistics Optimization Solutions at, commented on the state of digitization in the shipping, supply chain and logistics industry as follows: “Supply chains consist of tangible and intangible flows: on the one hand you have physical flows of cargo and people, dealing with documents and on the other hand digital data flows. In the international freight forwarding business, everything revolves around the interface of people, processes and technology.”

Digitization is becoming indispensable for the logistics industry, risk for non-users of falling behind

The shift to digital is evident, and those who don’t make the switch risk falling behind. With the increasing demand for speed, accuracy and transparency in the industry, the use of digital tools is becoming increasingly important.

Additionally, the report shows that those who have digitized or automated similar processes examined in the report already have a significant advantage.

By automating just these three processes i.e. online marketplace for sourcing equipment and partners, container tracking, live ETA release references and online chat to negotiate terms and conditions, one could save more than 8 hours per week or 4 full working days per month save on.

For example, most players only spend 5-10 minutes finding a partner through an online marketplace, effectively saving 170 minutes per partner for their non-digital counterparts.

“Digitalization is the inevitable evolution for any industry and the container logistics industry is no different,” said Christian Roeloffs, CEO of Container xChange. “In today’s challenging times, companies grapple with myriad macroeconomic and geopolitical dislocations. These manual processes can make doing business even more difficult. Our research shows that moving to digital tools can save time, increase efficiency and improve profitability. Logistics professionals must embrace digital transformation to stay ahead in a competitive market.”

“As the report has shown, the time saved by digitizing workflows is proving to be a benefit for carriers. It allows them to focus on higher-level tasks that can drive the company’s growth and success, such as setting long-term goals and identifying new markets for expansion. Additionally, this free time can foster a more collaborative and innovative culture within the organization, leading to new products, services and business models,” he added.

Container xChange is at the forefront of digitizing container operations, providing a platform that connects shippers, carriers and leasing companies worldwide. By using the Container xChange platform, logistics professionals can find new, trusted partners, digitize container logistics processes and streamline their operations. Source: Container xChange

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