Maqta Gateway, the digital arm of AD Ports Group and part of the Digital Sector, has signed a Service Level Agreement with the General Administration of Customs – Abu Dhabi and the Abu Dhabi Department of Economic Development (ADDED). The aim of the agreement is to provide digital customs services through the Advanced Trade and Logistics Platform (ATLP), specifically through the Department of Inspection and Customs Clearance Services.
ATLP was officially inaugurated in May 2020 by His Highness Sheikh Khaled bin Mohammed bin Zayed, Crown Prince of Abu Dhabi and Chairman of the Abu Dhabi Executive Council. It serves as the official single window platform for commerce in Abu Dhabi and was developed and operated by Maqta Gateway under the supervision of ADDED, which plays a crucial role in facilitating services and commerce in Abu Dhabi.
The agreement not only recognizes the expected level of service for customers, but also aims to provide the Abu Dhabi trading community with a seamless customer experience for shipments transiting eight border crossings in Abu Dhabi.
ATLP will strengthen the collaboration between ADDED, AD Customs and Maqta Gateway by clearly defining operational roles, responsibilities and processes to facilitate customers’ access to digital customs services.
By providing all digital customs services through ATLP, traders and stakeholders can monitor goods clearance at every stage, ensuring efficiency and transparency. Abu Dhabi Customs Services are built on the principles of open collaboration and dedicated efforts to provide the highest level of service.
ATLP continues to play a critical role in facilitating trade in Abu Dhabi by streamlining administrative processes, enabling advanced clearance notifications to reduce transit times and providing a unified view of trade across Abu Dhabi. To date, ATLP’s inspection and clearance module has facilitated over 70 percent of Abu Dhabi’s customs clearance operations.
His Excellency Dr. Ali Hussain Makki, Executive Director, Logistics and Trade Facilitation Sector, Abu Dhabi Department of Economic Development, said: “The signing of this agreement represents a significant milestone in the development and trade facilitation in Abu Dhabi.” As the one responsible for overseeing the Advanced Trade and Logistics Platform (ATLP), the Department for Economic Development recognizes the importance of delivering exceptional levels of service. This agreement ensures that ATLP will continue to provide an outstanding experience for dealers and contribute to sustainable economic progress for Abu Dhabi and the UAE.”
HE Mubarak Matar Al Mansouri, Executive Director of Customs Operations Sector, General Administration of Customs – Abu Dhabi, said: “ATLP’s provision of the services of the General Administration of Abu Dhabi Customs expands the range of customs services available to customers. “ This supports our vision to become a leading global customs agency that prioritizes security, trade facilitation and service excellence. It also aligns directly with the leadership’s strategy – the comprehensive digital transformation of commerce in Abu Dhabi. Abu Dhabi Customs is collaborating with strategic partners to develop digital solutions and advanced technologies to facilitate trade, resulting in reduced control times and seamless border coordination at the border. This agreement is an extension of those efforts aimed at increasing freight efficiencies and simplifying the user experience, ultimately promoting global trade through Abu Dhabi.”
dr Noura Al Dhaheri, CEO of Digital Cluster – AD Ports Group and Maqta Gateway added, “ATLP is a competitive digital trading environment that connects diverse government agencies, private entities and control procedures across ports and borders, serving as the primary trade gateway,” according to Abu dhabi Through collaboration and cooperation, the platform will ensure uninterrupted customs and arrival services and enable rapid response to operations in record time. In close partnership with Abu Dhabi Customs, we are dedicated to streamlining services and realizing our smart leadership vision by creating an integrated logistics ecosystem. This in turn will strengthen Abu Dhabi’s position as a global trade hub.”
Since its inception, ATLP has recorded over 100 million transactions and has consistently demonstrated exceptional operational efficiency and high customer satisfaction rates, reinforcing its vision to reshape the next era of commerce in Abu Dhabi.